*Callers in certain countries dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.) If you are hearing impaired and in the US, call 1-800-TDD-1213 (for Canada: 1-305-278-4285 and other countries: 1-512-865-2002.)
Assistance is a phone call away
All Visa cardholders may report a lost or stolen card
Report a lost or stolen card or fraudulent charges
Get emergency cash and a replacement card
Visa is here to help. We will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within one to three business days.* Alternatively, we can arrange for cash to be available at a location near you usually within hours of your bank’s approval.
FAQ
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A Visa representative will be able to assist you in filing a lost or stolen card report. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
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Visa's Zero Liability Policy* is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.
* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.
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To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
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If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
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Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific inquiries, provide general Visa information or connect you to service providers if assistance with your card benefits is needed. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.